Redactorr support

What are you trying to do?

Start with the job or symptom. Redactorr will point you to the most useful playbook, then keep article search available when you know exactly what you need.

Browser-local redactionConsent-based diagnosticsNo raw text by default

Search still works

Need a specific article?

Open search for article titles, symptoms, and support terms. Legacy article URLs and ?article=slug redirects stay in place.

Support journey

Your path stays visible.

No upload, no submission

IntentHelp me redact my first documentStart here if you want a successful first run without learning detection terminology.

PlaybookQuick Start Guide2 min read. Start here before escalating.

DiagnosticNo symptom selected yetUse the playground below if the playbook does not match what you see.

Support caseCopy only after checksArticle and diagnostic handoffs now use the same safe case format and readiness checklist.

Open playbook Check symptomSupport starts with safe context only

Self-service paths

Pick the closest match

12 support paths

Playbooks for this path

Task-led routing now includes the current article set and the expanded self-service workflows for Canvas, Vault, Share, AI Assistant, reports, and safe support.

Getting Started

Quick Start Guide

Get up and running with Redactorr in 30 seconds

2 min read Getting Started

Understanding Redacted Items

How Redactorr replaces sensitive data with reversible placeholders

3 min read Reference

Supported Formats

Complete list of file formats and features

2 min read Redacting Data

Redact plain text and clipboard content

Clean short notes, prompts, emails, and copied snippets before pasting them into another tool.

4 min read

If this becomes a support request

Allowed by default

Intent ID
Article slug
App route
Browser and viewport
Selected symptom

Only with consent

User-written description
Email address
Explicit attachment
Redacted sample
Support bundle previewed to the user

Not collected by default

Raw original document text
Full local file paths
Pasted private content
Unmasked screenshots
Replay capture

Safe diagnostic playground

Match your symptom without uploading anything.

Pick a sample scenario, choose what looks closest, and get the next playbook. This is a deterministic guide only; it does not inspect your files or send a support request.

Sample only

Sample supplier agreement

Before review

Supplier: Harper Clinic Pty Ltd
Contact: [email protected]
Reference: INV-2026-0142

After review

Supplier: [ORGANISATION_1]
Contact: [EMAIL_1]
Reference: [DOCUMENT_ID_1]

No upload happens here. Choose the symptom that looks closest, then open the matching playbook.

Choose the closest symptom

Suggested next step

The preview was blank

Likely cause

The file may be scanned, image-based, damaged, password-protected, or outside the current supported path.

Do this next

Check the PDF redaction playbook first, then compare the file type with supported formats.

Open the matching playbook

Support could use

File type category
Preview step
Browser and viewport

Still not collected here

Raw original document text
Full local file paths
Pasted private content

Canvas-style support preview

This mirrors the app error-reporting boundary without submitting anything. A real report would still require the consent modal before any optional details are added.

Redactorr support case

Source: Diagnostic playground
Route: /knowledge-base?diagnostic=pdf-preview&symptom=blank-preview
Selected issue: The preview was blank

Recommended next step:
Check the PDF redaction playbook first, then compare the file type with supported formats.

Safe context:
- File type category
- Preview step
- Browser and viewport
- Knowledge Base scenario ID
- Recommended article slug

Only include with explicit consent:
- User-written description
- Email address
- Explicit attachment
- Redacted sample
- Support bundle previewed to the user

Do not include by default:
- Raw original document text
- Full local file paths
- Pasted private content
- Unmasked screenshots
- Replay capture
- Hidden diagnostic uploads

User note:
- Describe what you clicked and what happened. Do not paste raw document text, secrets, files, restoration material, or unredacted screenshots.

Support case builder

One case format, wherever you start.

The same support case shape is used by diagnostics and article handoffs.

Safe to include

File type category
Preview step
Browser and viewport
Knowledge Base scenario ID
Recommended article slug

Consent boundary

Private material belongs behind an explicit consent step, not in the initial case.

6 default exclusions

Before you copy0/4 ready

I selected the closest scenario and symptom.I opened or reviewed the recommended playbook first.I removed raw document text, secrets, files, restoration material, and unredacted screenshots.I understand this page does not submit a support request.

{
  "id": "preview-only",
  "status": "not-submitted",
  "source": "knowledge-base-diagnostic",
  "timestamp": "generated-only-after-consent",
  "client": {
    "userAgent": "browser-provided-after-consent",
    "viewport": "browser-provided-after-consent",
    "language": "browser-provided-after-consent",
    "timezone": "browser-provided-after-consent"
  },
  "app": {
    "route": "/knowledge-base",
    "articleSlug": "pdf-redaction",
    "scenarioId": "pdf-preview",
    "symptomId": "blank-preview"
  },
  "issue": {
    "name": "KBDiagnosticSelection",
    "message": "The preview was blank",
    "likelyCause": "The file may be scanned, image-based, damaged, password-protected, or outside the current supported path.",
    "nextStep": "Check the PDF redaction playbook first, then compare the file type with supported formats.",
    "stack": "not-collected-from-knowledge-base",
    "repeatCount": 1
  },
  "actions": [
    {
      "type": "NAVIGATE",
      "target": "/knowledge-base",
      "metadata": {
        "scenarioId": "pdf-preview"
      }
    },
    {
      "type": "CLICK",
      "target": "diagnostic-symptom",
      "metadata": {
        "symptomId": "blank-preview",
        "routeToSlug": "pdf-redaction"
      }
    }
  ],
  "userOptIns": {
    "includeFile": false,
    "description": "optional-user-written-only",
    "email": "optional-user-provided-only"
  }
}

Article library

Browse without losing the support path

Getting StartedQuick guides to get you up and running8 articles Redacting DataDetection, patterns, and file format support22 articles Security ToolsBreach checking, key validation, and more5 articles Sharing & CollaborationSecure sharing and team features15 articles Trust & ComplianceSecurity architecture and compliance12 articles ReferenceFAQ, API docs, and changelog15 articles