Terms of Service
Last updated: December 15, 2024
1. Agreement to Terms
By accessing or using Redactorr ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
2. Description of Service
Redactorr is a document sanitization tool that:
- Detects sensitive information in documents
- Replaces sensitive data with reversible tokens
- Processes all data locally on your machine
- Provides a web interface for management and configuration
3. User Accounts
3.1 Account Creation
You must create an account to access certain features. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of unauthorized access
- Accept responsibility for all activities under your account
3.2 Account Termination
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Abuse the Service or other users
- Fail to pay applicable fees
4. Subscription and Payments
4.1 Pricing Tiers
Free Tier
Limited features, 100 documents/month, no AI tokens
Starter (A$19/month)
100K AI tokens, breach checker, one-shot AI analysis
Pro (A$39/month)
500K AI tokens, conversational AI, knowledge base, BYOK
Team (A$99/month + A$33/seat)
500K tokens/seat, shared patterns, SSO, audit logs
Enterprise (Custom)
Unlimited tokens, custom deployment, dedicated support, SLA
4.2 Billing
- Subscriptions are billed monthly or annually in advance
- Payments are processed securely via Stripe
- Prices may change with 30 days notice
- No refunds for partial months, except as required by law
4.3 Cancellation
You may cancel your subscription at any time. Access continues until the end of the billing period.
5. Acceptable Use
You agree NOT to:
- Use the Service for illegal purposes
- Attempt to reverse engineer the Service
- Circumvent usage limits or security measures
- Share your account credentials
- Use the Service to process data you don't have rights to
- Transmit malware or malicious content
- Interfere with the Service's operation
6. Intellectual Property
6.1 Our IP
Redactorr, including its software, design, and documentation, is owned by us. You receive a limited, non-exclusive license to use the Service.
6.2 Your Content
You retain all rights to your documents and data. We do not claim ownership of your content. Since processing happens locally, we never have access to your content.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use information.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
Specifically, we do not warrant that:
- The Service will detect all sensitive data
- Redaction will be 100% accurate in all cases
- The Service will be uninterrupted or error-free
- The Service will meet all regulatory requirements for your use case
You are responsible for verifying that redacted documents meet your requirements before sharing them.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for data loss or security breaches on your device
- Our total liability is limited to the fees you paid in the past 12 months
10. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
11. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.
12. Governing Law
These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].
13. Miscellaneous
- Entire Agreement: These Terms constitute the entire agreement between you and us.
- Severability: If any provision is invalid, the rest remain in effect.
- Waiver: Failure to enforce a right doesn't waive it.
- Assignment: You may not assign these Terms without our consent.
14. Contact
Questions about these Terms? Contact us at:
legal@redactorr.com