Upload and scan a document in Canvas
Start a Canvas review from a supported file or pasted text without exposing private material to support.
Outcome
Your document is loaded into Canvas, scanning has finished, and you know whether to continue review or switch to a format-specific article.
Your progress
Mark each step as you complete it. This is saved only in this browser.
0 / 3 steps complete
Before you start
Visual frame
Review asset
Canvas upload and scan storyboard
Synthetic frame only. It demonstrates the support journey without using a real document, real file name, or raw user value.
Synthetic frame
Canvas
Upload, paste, or start with a safe sample.
Upload and scan a document in Canvas workflow frame
Instructional frame for this workflow. Use product screenshots or animation captures after the article copy is stable.
Guided steps
Follow the task, then check the result.
Choose the input path
Open Canvas and choose paste, upload, or a safe sample. If you are learning the workflow, start with synthetic text instead of production material.
Wait for scanning to finish
Let Canvas finish the scan before making review decisions. If progress stalls, note the step and file type category instead of sending the file to support.
Move into review
Open the detected items list and confirm that the page, text, or file content you expected is available for review.
Branch questions
Can you see the screen or control described in Upload and scan a document in Canvas?
Completion check
Support boundary
Support can use by default
- Article slug and selected workflow step.
- Screen or action name, such as Canvas review, Vault resume, or Share package.
- Browser, viewport, file type category, and error category when relevant.
- Synthetic sample shape or redacted sample only after review.
- Intent ID
- Article slug
- App route
Requires your consent
- User-written description
- Email address
- Explicit attachment
- Redacted sample
- Support bundle previewed to the user
Not collected by default
- Raw original document text
- Full local file paths
- Pasted private content
- Unmasked screenshots
- Replay capture
Safe support summary
Copy a scrubbed handoff.
Redactorr KB support summary Article: /knowledge-base/canvas-upload-scan Selected issue: A supported file type never reaches the review state. Playbook progress: 0/3 steps marked complete Safe context to include: - Article slug and selected workflow step. - Screen or action name, such as Canvas review, Vault resume, or Share package. - Browser, viewport, file type category, and error category when relevant. - Synthetic sample shape or redacted sample only after review. - Intent ID - Article slug - App route Requires explicit consent: - User-written description - Email address - Explicit attachment - Redacted sample - Support bundle previewed to the user Do not include by default: - Raw original document text - Full local file paths - Pasted private content - Unmasked screenshots - Replay capture User note: - Describe the step and symptom without pasting raw document text, secrets, files, or restoration material.
Article details
Upload and scan a document in Canvas
Start a Canvas review from a supported file or pasted text without exposing private material to support.
Outcome
Your document is loaded into Canvas, scanning has finished, and you know whether to continue review or switch to a format-specific article.
Before You Start
- Use a file type listed in Supported Formats, or begin with a safe sample.
- Keep the original file local and under your control.
- Use the scanned/photo/handwriting article if the document is image-based.
1. Choose the input path
Open Canvas and choose paste, upload, or a safe sample. If you are learning the workflow, start with synthetic text instead of production material.
Check before you continue: Canvas shows the content or file name you intended to review.
2. Wait for scanning to finish
Let Canvas finish the scan before making review decisions. If progress stalls, note the step and file type category instead of sending the file to support.
Check before you continue: Canvas moves from scanning into a reviewable state.
3. Move into review
Open the detected items list and confirm that the page, text, or file content you expected is available for review.
Check before you continue: You can open the review list or route to a troubleshooting article.
Completion Check
- The content is visible in Canvas.
- Scanning has completed or you know the specific scan step that failed.
- You have not shared raw document contents with support.
Safe Examples
- A sample invoice with fake names, fake emails, and fake account numbers.
- A generated support note that uses example.test email addresses.
If You Need Support
Contact support when:
- A supported file type never reaches the review state.
- Canvas reports an error that is not covered by the format article.
Include only support-safe context:
- Article slug and selected workflow step.
- Screen or action name, such as Canvas review, Vault resume, or Share package.
- Browser, viewport, file type category, and error category when relevant.
- Synthetic sample shape or redacted sample only after review.
Still stuck?
Copy a safe article handoff.
Start support with the article, the issue, and safe context. Raw document text, files, restoration material, and unredacted screenshots stay out unless you explicitly choose otherwise.
- Article slug
- Selected issue
- Screen name
- Action name
Redactorr support case Source: Article playbook: canvas-upload-scan Route: /knowledge-base/canvas-upload-scan Selected issue: A supported file type never reaches the review state. Safe context: - Article slug and selected workflow step. - Screen or action name, such as Canvas review, Vault resume, or Share package. - Browser, viewport, file type category, and error category when relevant. - Synthetic sample shape or redacted sample only after review. - Article slug - Selected issue - Screen name or article section - Action name Only include with explicit consent: - User-written description - Email address - Explicit attachment - Redacted sample - Support bundle previewed to the user Do not include by default: - Raw original document text - Full local file paths - Pasted private content - Unmasked screenshots - Replay capture - Hidden diagnostic uploads User note: - Describe what you tried and what happened. Do not paste raw document text, secrets, files, restoration material, or unredacted screenshots.
Support case builder
One case format, wherever you start.
This is the same support case shape used by diagnostics and article handoffs.
- Article slug and selected workflow step.
- Screen or action name, such as Canvas review, Vault resume, or Share package.
- Browser, viewport, file type category, and error category when relevant.
- Synthetic sample shape or redacted sample only after review.
- Article slug
- Selected issue
Private material belongs behind an explicit consent step, not in the initial case.
6 default exclusions